Shipping policy

Shipping Policy

 

Order Processing

All orders placed through our website are processed within 1-3 business days. During this time, we carefully prepare and package your order for shipment.

Business days are Monday through Friday, excluding weekends and federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Delivery Timeline

Standard Shipping: 5-10 business days from when your order ships

Once your order enters our shipping carrier's network, delivery typically takes 5-10 business days depending on your location within the United States. Tracking information will be provided via email once your order ships.

Holiday & Peak Season Shipping

Extended Processing During Holidays

During major holidays and peak shopping seasons, processing times may extend beyond our standard 1-3 business days. Please allow additional time for order processing during the following periods:

  • Thanksgiving week and the weeks following Black Friday/Cyber Monday
  • Mid-December through early January
  • Other major U.S. holidays (Memorial Day, July 4th, Labor Day, etc.)

We will notify you via email if your order requires extended processing time before shipment.

What to Expect

  • Order Confirmation: Immediately upon checkout
  • Processing Begins: Within 24 hours
  • Shipment Notification: Via email with tracking number (within 1-3 business days)
  • Delivery: 5-10 business days after shipment

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. You can use this number to monitor your package's location and estimated delivery date through our shipping carrier's website.

International Shipping

Currently, Naturlee only ships within the continental United States. We do not offer international shipping at this time.

Need Help?

Questions About Your Shipment?

If you have any questions about shipping times, your order status, or need assistance with a delivery issue, our support team is here to help.

Email: support@naturlee.com

Please include your order number in your email and we'll get back to you as soon as possible during business hours (Monday-Friday, 9 AM - 5 PM EST).

Last updated: July 2026